How Instawork Protects Workforce Marketplace Payments with LogicLoop

Introduction

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In the fast-paced world of gig work platforms, staying ahead of the curve is essential. Instawork, a company connecting job seekers with employers for temporary work, knows this all too well. 

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They turned to LogicLoop, a powerful data automation tool that has transformed their approach to handling data and notifications. Rather than reacting to incidents, Instawork could proactively be alerted and automate workflows to keep operations seamless and their customers happy.

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The Need for Proactive Business Monitoring

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Before LogicLoop, Instawork grappled with a culture that lacked a proactive approach to monitoring and alerting. Important issues, like overpayments, could slip through the cracks, causing headaches for both the company and its workforce. Improper payouts could cause losses of tens and hundreds of thousands very quickly if not caught. Hugo Ochoa, the tech lead on the payments team, recollects the challenge: "We had to run daily queries to match data between different systems. It was time-consuming, and we needed a tool that could help us catch these discrepancies early." 

"We had to run daily queries to match data between different systems. It was time-consuming, and we needed a tool that could help us catch these discrepancies early."

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LogicLoop's Entrance: Reducing Overpayments and More

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LogicLoop became the catalyst for a significant shift at Instawork. Hugo and his team swiftly recognized its potential. It allowed them to set up proactive alerts, a practice that was not part of their culture before. They could now catch overpayments promptly, a critical requirement for their operations.

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Hugo emphasized one critical feature: the combination of rules and actions. "We can create customized triggers and automate various actions based on query results. It's like having a vigilant assistant that doesn't miss a beat." With over 100 rules running over 15,000 times per week and triggering more than 10,000 actions to over 15 destinations, LogicLoop is helping Instawork across payments monitoring, account management, and shift captaining. From helping catch tens of thousands of dollars in overpayments, within 30 minutes of them happening. This saves Instawork money and increases their customers’ confidence.

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"We can create customized triggers and automate various actions based on query results. It's like having a vigilant assistant that doesn't miss a beat."

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Hugo's rated LogicLoop 9 out of 10, which speaks volumes about LogicLoop's ease of use and its practicality in their daily work. "It's intuitive and has streamlined our workflow," Hugo praised.

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He explained that while other tools like Sentry and Sumo Logic exist, LogicLoop's user-friendliness and quick implementation set it apart. It allowed them to harness their warehouse data immediately without engineers, facilitating the creation of alerts and automations.

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Turning Data into Action

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Brett Camacho, as part of Instawork's product team, wanted to make data actionable without having to constantly refresh queries in tools like Mode. "We needed a way to take action on data, without depending on engineering every time," Brett explains. LogicLoop bridged this gap, enabling the product team to turn ideas into reality without the need for extensive engineering work.

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One notable use case was setting up rules to highlight open shifts for specific roles, all linked to Google Sheets for easy tracking. Another rule ran weekly to identify potential candidates for shifts in a specific area, notifying them to pick up available shifts. "This workflow posts and fills 25 jobs or shifts a day," Brett emphasizes, underlining the platform's practicality.

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LogicLoop's flexibility became a standout feature for Brett. "Writing rules is a breeze, and the seamless integrations with tools like Slack and Google Sheets are incredibly convenient. Not to mention the flexibility of webhooks. It's like having a Swiss army knife for data."

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Brett's recommendation rating was a perfect 10. "LogicLoop has become an indispensable part of our workflow. Without it, our job would be considerably harder."

A Unified LogicLoop Success Story

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Instawork's journey with LogicLoop has been nothing short of transformative. LogicLoop has not only solved Hugo and Brett’s unique challenges, but has also become an integral part of their daily operations across payment administration, product operations, fraud monitoring, and more. This allows Instawork to go beyond reactively solving hair on fire operational problems, and size new opportunities in an increasingly competitive landscape.

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Instawork's story showcases LogicLoop's incredible flexibility in benefiting different teams and users in fantastic ways. Whether you're chasing down discrepancies in payments or empowering your product team to turn data into action, LogicLoop can make your journey smoother, smarter, and more efficient.

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